服務二字沒什麼待人處事的基本

Thursday, December 15, 2005 in 生活繪影, 雅虎移轉

早上開車子進廠保養
賓至如歸的小小心得

車子開到接待處,服務人員馬上驅前招呼!
簡單的詢問狀況之後我先下車到大廳等候
車子則由服務員開到廠區(與大廳用挑高的大型玻璃區隔)

一. 吧檯小姐親切的招呼著所有來訪的人

二. 享用免費的甜點,水果,茶 (精緻又好吃)

三. 吃完早餐跟我的業務朋友一邊聊一邊拍照
-->窗明几淨的大廳及展示車.

四. 服務到最高點,心中無客戶,大家以友相待
這其實才是我對服務的看法
誰是業務,誰是廠商,誰是客戶?不重要!
對誰都一樣, 真心相待.

我不會以花錢的大爺自居, 吃完早餐舉手之勞杯盤拿回吧檯
業務也相對的以朋友看待, PDA手機借我拿來把玩!

五. 保養完畢離開前還送了貼心的小禮物
價值多少不重要,但確實讓我感覺到溫馨.
報告完畢,稍息之後不敬禮解散.

car, washing, lexus, is200 ...
	LexusCompany04 Uploaded on 15 December 2006 By AnchiMe See more photos, or visit his profile. home, girl, car, bar ...
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LexusCompany04
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LexusCompany14
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	LexusCompany15 Uploaded on 15 December 2006 By AnchiMe See more photos, or visit his profile. home, car, factory, showroom ...

LexusCompany15
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	LexusCompany08 Uploaded on 15 December 2006 By AnchiMe See more photos, or visit his profile. home, girl, car, bar ...

LexusCompany08
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	LexusCompany06 Uploaded on 15 December 2006 By AnchiMe See more photos, or visit his profile. home, car, factory, showroom ...
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